Skype và Zoom Phone

Trạng thái dịch vụ

Skype: Đã ngừng cung cấp. Zoom Phone: Đang hoạt động. Một dịch vụ dành cho người dùng cá nhân đã ngừng hoạt động thì không còn là lựa chọn, bất kể trước đây nó có ưu điểm gì: tài khoản không còn được bán, số dư chưa dùng sẽ được quy đổi hoặc hết hạn, và bộ phận hỗ trợ cũng ngừng hoạt động. Nếu bạn đến đây vì dịch vụ từng dùng đã đóng cửa, phép so sánh đáng thực hiện là giữa những dịch vụ vẫn còn hoạt động.

Phí kết nối

Skype: Có tính phí. Zoom Phone: Không có. Phí kết nối là một khoản cố định được cộng vào mỗi cuộc gọi bất kể thời lượng, nên chiếm tỷ lệ lớn nhất trong những cuộc gọi ngắn vốn trông có vẻ rẻ nhất khi chỉ so sánh theo phút. Mười cuộc gọi một phút với phí năm xu sẽ tốn thêm năm mươi xu so với mức giá được quảng bá; một cuộc gọi mười phút chỉ tốn thêm năm xu.

Thời hạn số dư

Skype: Hết hạn. Zoom Phone: Không bao giờ. Số dư hết hạn là một khoản chi phí không xuất hiện trong bất kỳ bảng giá nào, và mức ảnh hưởng phụ thuộc vào số tiền bạn nạp mỗi lần cũng như tần suất gọi. Số dư được mua để dùng trong trường hợp khẩn cấp rồi bỏ không chính là loại số dư bị quy định về không hoạt động lấy mất.

Theo thông tin Skype công bố

• per minute
• $0.049 per call to US/UK/India/Mexico landlines; $0.089 per call to many mobile destinations (Skype Credit, USD, VAT not specified).
• Skype Credit becomes inactive after 180 days without usage but could be reactivated via a dedicated link; Microsoft Q&A notes 180‑day inactivity rule, and users reported expiring balances around the migration to Teams.

Theo thông tin Zoom Phone công bố

• per minute for metered outbound calls and for most international destinations.
• none explicitly listed; pricing focuses on per‑minute charges and monthly subscriptions.
• Zoom Phone charges per month for plans; per‑minute charges appear on invoices; no prepaid 'credit expiry' concept for business plans.
• $10/user/month (US & Canada Metered plan).

Theo thông tin Skype công bố

Users needed to create or sign in with a Microsoft/Skype account; paid calling required adding Skype Credit or an active subscription.

Theo thông tin Zoom Phone công bố

Businesses or users must have a Zoom account and purchase Zoom Phone licenses; admins assign numbers and configure calling for users.

Theo thông tin Skype công bố

Offered Skype Credit as pay‑as‑you‑go, and various monthly subscriptions such as country-specific minute bundles and 'Unlimited World' plans for international calls; existing subscriptions are being converted to credit as Skype is retired.

Theo thông tin Zoom Phone công bố

US & Canada Metered at $10/user/month (pay‑as‑you‑go domestic calling), US & Canada Unlimited at $15/user/month (unlimited domestic calls), Global Select at $20/user/month for unlimited domestic calling in one of 40+ countries; additional bundles (e.g. Pro Plus, Business Plus) combine Zoom Phone with Zoom Workplace features.

Skype

• United States, landline: $0.023/min (Skype Credit, VAT/tax not specified).
• United States, mobile: $0.023/min (Skype Credit, VAT/tax not specified).
• United Kingdom, landline: $0.023/min (Skype Credit, VAT/tax not specified).
• United Kingdom, mobile: $0.100/min (Skype Credit, VAT/tax not specified).
• India, mobile: $0.015/min (Skype Credit, VAT/tax not specified).
• Mexico, mobile: $0.035/min (Skype Credit, VAT/tax not specified).
• Nigeria, mobile: $0.224/min (Skype Credit, VAT/tax not specified).
• Philippines, mobile: $0.168/min (Skype Credit, VAT/tax not specified).

Nguồn được ghi nhận: www.skaip.org/call-rates/us; www.skaip.org/call-rates/gb; www.skaip.org/call-rates/mx; www.skaip.org/call-rates/in; Zippcall Skype calling rates overview 2025.

Zoom Phone

• United States, landline: From about $0.0242/min on the metered plan for outbound calls; inbound calls are often included.
• United States, mobile: Same metered per‑minute pricing for outbound calls to mobile numbers on the metered plan.
• United Kingdom, landline: International per‑minute rates depend on add‑ons and are documented in Zoom’s rate tables (not visible in snippets); not found here.

Nguồn được ghi nhận: Third‑party analyses of Zoom Phone pricing summarising Zoom’s published tariff sheets; exact per‑destination rates are in Zoom’s own rate‑card PDFs.

Skype

• Offered paid calling from the app to landline and mobile numbers worldwide using Skype Credit or subscriptions.
• Provided free Skype‑to‑Skype voice and video calls over the internet.
• Supported instant messaging, file transfer, and screen sharing alongside calls.
• Available on multiple platforms including mobile apps and desktop clients.
• Offered country‑specific and global flat‑rate subscription plans for frequent international calling.
• Integrated with Microsoft accounts and later migrated paid calling into Microsoft Teams Free with a web dial pad.
• Call rates depended on destination country and number type (mobile vs landline).
• Consumer Skype service is being retired, with end of service set for May 1, 2026, while the dial pad remains via web for paid users.

Zoom Phone

• Cloud PBX with user extensions, direct inward dialing (DID), and call routing.
• Domestic and international calling with metered or unlimited options.
• Integrates with Zoom Meetings and Zoom Workplace for unified communications.
• Supports voicemail, auto‑attendants, ring groups, and call recording.
• Offers add‑ons such as unlimited international calling to select countries and advanced analytics packs.
• Provides clients for desktop and mobile platforms.
• Supports SMS/MMS in supported regions.
• Aimed at business and enterprise customers rather than casual consumer use.

Skype

• User reviews and tech press have long reported dissatisfaction with major UI redesigns of the mobile app, including complaints that the new interface made the app harder to use.
• Criticism over call quality variability, especially on slower or unstable internet connections, appears frequently in third‑party reviews.
• Some users complain about confusion around credit expiry and the 180‑day inactivity rule for Skype Credit.
• Reports of confusion and concern among users about what happens to existing Skype Credit and subscriptions during the announced shutdown and migration to Teams.

Zoom Phone

• Analyst reviews note that advanced call‑centre features and some integrations require multiple add‑ons, raising total cost.
• Metered plan customers can incur additional costs for outbound calls and SMS beyond included allowances.
• Compared with some competitors, reviewers state that international number availability and some automation features are limited at equivalent price points.