What Telvio may not be used for
Short, specific, and enforced. This exists so that a report has something to be enforced against, and so that a reader can see exactly what we consider misuse.
- Effective 4 September 2026
- Enforced by suspension
- Applies to every user
The rule in one paragraph
Telvio is for placing personal calls to people you have a reason to call. It may not be used for bulk or automated calling, for marketing to people who did not ask for it, for harassment, for impersonating anybody, or for anything unlawful in either the country you are calling from or the country you are calling.
Breach suspends the installation and freezes its remaining credit. That is not a threat held in reserve — it is the stated consequence, and it is what makes a report from somebody who was called worth sending.
In force since
Prohibited absolutely
- Automated or bulk calling of any kind. Robocalls, predictive or auto-dialling, pre-recorded messages, sequential or randomly generated dialling, and any use of the service through automation rather than a person tapping a keypad.
- Unsolicited marketing. Telemarketing, cold calling, lead generation and survey calling to people who have not asked to hear from you, whatever the local rules say about consent.
- Fraud and deception. Impersonating a bank, a government body, a courier, a technical support desk or any other organisation; obtaining money, card details, passwords or one-time codes by deception; any form of advance-fee, investment or romance fraud.
- Harassment. Repeated unwanted calls, silent calls, threats, intimidation, stalking, or calling somebody who has told you to stop.
- Anything unlawful in the country you are calling from or the country you are calling, including calls in furtherance of any other criminal offence.
- Traffic manipulation. Artificial inflation of traffic, calls placed to generate revenue on the terminating side, or any attempt to profit from the mechanics of call routing rather than from the conversation.
- Circumventing the service's limits. Attempting to alter the number displayed to the person you call, to obtain inbound calling, to bypass destination restrictions, or to interfere with billing.
- Reselling. Providing calling services to third parties using the app, whether or not for payment. This is a consumer product for personal use.
Why these particular rules
Every rule above is aimed at a specific way this kind of service gets abused, and each one has a corresponding design decision behind it. The app has no automated dialler, no list import, no campaign feature and no scheduling — not as an oversight, but because those are the features that turn a calling app into a nuisance-calling platform. The policy states as a rule what the product already declines to make easy.
Bulk calling is prohibited first because it is the abuse that damages everybody else. Every Telvio call displays one shared number, published on its own page. A number that acquires a reputation for nuisance calls is a number that carriers begin to label and block, which degrades the service for every ordinary user calling their family. The reputation of that number is a common resource, and this policy is how it is protected.
The prohibition on altering the displayed number is worth stating explicitly because the ability to do so is what makes most telephone fraud possible. Caller identity is asserted by whoever originates a call, and the entire regulatory effort of the last decade — attestation frameworks in North America and their equivalents elsewhere — exists to make that assertion accountable. We present one number that we genuinely hold and publish who holds it. Nothing in the app offers an alternative, and attempting to obtain one is a breach.
How this is enforced
Enforcement is triggered by a report from somebody who was called, by a report from a carrier or a regulator, or by patterns in call traffic that indicate automation — call volumes, timing regularity, or sequences through consecutive numbers.
The consequence of a substantiated breach is suspension of the installation and the freezing of its remaining credit. Credit obtained or used in breach of this policy is not refunded, and we do not enter into correspondence about restoring an account suspended for fraud or harassment. Where an offence appears to have been committed, we cooperate with lawful requests from competent authorities under the terms set out on the law enforcement page.
We do not listen to calls, and enforcement does not depend on it. Call audio is never recorded or stored, as the privacy policy sets out. What we hold is what a phone bill holds — the number dialled, the time, the duration, the rate and the amount — and that is sufficient to identify automation, to match a specific report to a specific call, and to see a pattern of repeated calls to a number that has complained.
What is explicitly permitted
A policy that only says no is a policy people work around, so it is worth being clear about the ordinary uses this is designed for, none of which are affected by anything above.
Calling family and friends abroad, as often and as long as you like — there is no fair-use cap, no maximum call length and no limit on how much credit you may buy or spend. Calling businesses: a hotel, an airline, a bank, a landlord, a clinic, a government office in a country you used to live in. Calling numbers you found publicly, where you have a genuine reason to call them. Returning a call you received. Calling on behalf of a relative who cannot dial themselves.
Using the app for work is fine where the calls are ones you would make personally — a freelancer calling a client, somebody arranging deliveries, a small business owner calling a supplier abroad. What is not fine is calling a list of people who did not ask to hear from you, which is the line between using a telephone and running a call centre.
Changes and reporting
This policy forms part of the terms of service and is effective from the date at the top of this page. Material changes will be announced in the app before they take effect, and the effective date here will change with them.
To report a breach, email [email protected] with the subject Abuse report, giving the date, the time, your time zone and the number that was called. The reporting page explains what happens next and lists the national regulators worth telling as well.
If you believe your own account has been suspended in error, write to [email protected] with your installation ID from the app's settings screen. We will look at the calls in question. We will not restore an account suspended for fraud or harassment, and we will say so plainly rather than leaving a correspondence open.
Bottom line
No automated or bulk calling, no unsolicited marketing, no fraud, no harassment, no impersonation, no reselling, and nothing unlawful at either end of the call.
Breach suspends the installation and freezes its credit. Enforcement runs on call metadata — number, time, duration, rate — because call audio is never recorded.
Everything ordinary is permitted without limits: calling family as often and as long as you like, calling businesses, returning calls. The line is between using a telephone and running a call centre.
Frequently asked questions
Can I use Telvio for telemarketing?
No. Unsolicited marketing, cold calling, lead generation and survey calling are prohibited, as is any automated or bulk dialling. The app has no dialler automation, no list import and no campaign features, and using it that way suspends the account.
Is there a limit on how many calls I can make?
There is no fair-use cap, no maximum call length and no limit on credit for ordinary personal calling. What is prohibited is the pattern of automated or bulk dialling, which is identified by call volume, timing regularity and sequential numbering rather than by a fixed threshold.
Can I use Telvio for business calls?
Yes, where the calls are ones a person would make personally — a client, a supplier, a booking. What is not permitted is calling a list of people who did not ask to hear from you, which is the line between using a telephone and running a call centre.
Does Telvio listen to calls to enforce this?
No. Call audio is never recorded, stored or analysed. Enforcement uses call metadata — the number dialled, the time, the duration, the rate and the amount — which is what a phone bill contains and is sufficient to identify automation and match a report to a call.
What happens to my credit if my account is suspended?
Remaining credit is frozen, and credit obtained or used in breach of this policy is not refunded. An account suspended for fraud or harassment is not restored.
Can I resell Telvio calling to other people?
No. This is a consumer product for personal use, and providing calling services to third parties through the app is prohibited whether or not money changes hands.
