**Report a Scam, Fraud or Abusive Call From Telvio** > How to report a call placed through Telvio, what to include, what we do with a report, and which national regulator to tell as well. You do not need an account. Source: https://telvio.app/legal/report-a-call/ · updated: 2026-09-04 1. [Home](https://telvio.app/) 2. [Trust centre](https://telvio.app/legal/) 3. Report a call Safety # Report a call If a call from our number was a scam, a nuisance or a threat, this page is how to tell us — and what happens next. You do not need to be a customer and you do not need to prove anything. - No account needed - Date and time is enough - Regulators listed by country How to report Email [support@telvio.app](mailto:support@telvio.app?subject=Abuse%20report) with the subject line **Abuse report**, and include the **date, the time and your time zone**, plus the number that was called. That is enough for us to identify the single call among the many placed in that minute, and the account behind it. Every Telvio call displays [(434) 280-0044](https://telvio.app/caller-id/1-434-280-0044/), so a call from that number was placed through this service. A call claiming to be *from Telvio* — from Telvio billing, support or security — was not: the company places no calls at all. In force since September 4, 2026 ## What to include - **The date, the time and your time zone.** The single most important item. Without it, a report is very hard to act on; with it, almost everything else is optional. - **The number that was called** — yours — in full international form where possible: +44 20 7946 0958 rather than 020 7946 0958. - **What happened on the call.** Silence, a recorded message, a live person, an attempt to obtain money or a code. Each points at a different problem and a different response. - **Whether it has happened more than once**, and roughly how often. Repetition turns a single unpleasant call into a pattern, and a pattern is what suspends an account. - **Anything the caller claimed to be.** An impersonation of a bank, a courier, a tax authority or a government department is a distinct offence in most countries and is worth stating. - **What you do not need to send:** a recording, a screenshot, your account details, or proof of anything. You do not need to be a Telvio user. ## What we do with a report Every call placed through Telvio is tied to a funded balance and a timestamp, which is what makes a report actionable rather than merely noted. With a date and time we can identify the call, the installation that placed it, and every other call that installation has made. Where a report is substantiated, the account is suspended and its remaining credit frozen. Where a pattern is found — repeated calls to a number that has reported them, or the call volumes that characterise automated dialling — the suspension covers everything associated with that installation. This is provided for in the [acceptable use policy](https://telvio.app/legal/acceptable-use/), which prohibits bulk calling, automated dialling, harassment, impersonation and fraud in terms, so that enforcement is a contractual right rather than an improvisation. We aim to acknowledge a report within 24 hours. What we generally cannot do is tell you the outcome in detail: the person who placed the call has their own privacy interest, and confirming that a specific individual was suspended is a disclosure about them. Where a lawful request from a competent authority arrives, that is a different route with its own page — [law enforcement requests](https://telvio.app/legal/law-enforcement/) sets out exactly what to send and what we hold. The service's design limits how useful it is for the kind of fraud that depends on volume. Calls are billed per second against prepaid credit, so an account must be funded before it can dial anything, and the app has no automated dialler, no campaign feature and no list import. That does not make abuse impossible; it makes it expensive and slow, which is most of what a defence can achieve. ## Report it to your national regulator as well This matters more than it sounds. Regulators act on aggregate patterns, and an aggregate is built out of individual reports that each felt too small to bother with. A report costs a few minutes and is the mechanism by which nuisance calling is actually reduced. Report to the body for the country you were called in, not the country the number appears to come from. | United States | The FTC at [reportfraud.ftc.gov](https://reportfraud.ftc.gov), and unwanted calls to the FCC at [consumercomplaints.fcc.gov](https://consumercomplaints.fcc.gov). | | --- | --- | | United Kingdom | Action Fraud at [actionfraud.police.uk](https://www.actionfraud.police.uk); nuisance calls to Ofcom at [ofcom.org.uk](https://www.ofcom.org.uk). | | European Union | Your national telecommunications regulator or consumer protection authority; the Commission lists them at [europa.eu](https://europa.eu). | | Canada | The Canadian Anti-Fraud Centre at [antifraudcentre-centreantifraude.ca](https://antifraudcentre-centreantifraude.ca), and the CRTC for unsolicited calls. | | Australia | Scamwatch at [scamwatch.gov.au](https://www.scamwatch.gov.au), run by the ACCC. | | India | The national cybercrime portal at [cybercrime.gov.in](https://cybercrime.gov.in), and TRAI for unsolicited commercial calls. | | Anywhere else | Your national police cybercrime unit or consumer protection authority. Most now accept online reports, and most publish an emergency-adjacent non-emergency number for exactly this. | ## If money has already changed hands Speed matters more than anything else on this page. Contact your bank immediately and say the words “I have been the victim of a scam and I need to recall a payment”. Many payments can be stopped or recovered in the first hours and very few can be recovered later. Banks in a growing number of countries operate reimbursement schemes for authorised push payment fraud, and the claim starts with reporting it to them. Then change any password or code you disclosed, from a different device if you were persuaded to install anything. If you were talked into installing remote-access software, treat the device as compromised: remove the software, change the passwords for anything you used on it, and check for payment methods or forwarding rules added while somebody else had access. Report it to the national body above even after the money is gone. It is how the pattern behind an individual loss becomes visible to the people who can act on it, and in several countries a report is a prerequisite for a bank's reimbursement process. ## Other things this address is not for - **A problem with your own calls** — that is the [help centre](https://telvio.app/help/), or support@telvio.app for anything it does not cover. - **A security vulnerability in our systems** — see [responsible disclosure](https://telvio.app/legal/security/), which sets out the terms and what we commit to. - **A formal legal request from an authority** — see [law enforcement guidelines](https://telvio.app/legal/law-enforcement/), which lists what a request must contain to be actionable. - **A text message claiming to come from our number** — Telvio has no SMS capability at all, so it did not come from us or through us. Report it to your operator, usually by forwarding it to a short code they publish. - **A call that merely came from an unfamiliar number** — if nothing improper happened, [the caller ID page](https://telvio.app/caller-id/1-434-280-0044/) explains what the number is, and blocking it on your handset takes three taps. ## Why a date and a time is enough People often apologise for having nothing to send us. They almost always have the only thing that matters. Every call placed through the service is recorded the way a phone bill records one: the destination number, the moment it started, its duration in seconds, the rate that applied and the amount deducted. Nothing else is kept — the audio is never recorded — and nothing else is needed. A destination number plus a time window identifies a single call out of everything placed in that minute, and from the call we reach the installation that placed it and every other call it has made. That is why a report from somebody who has never heard of us is actionable. You do not need an account, a screenshot, a recording or any relationship with the service. You need the time it happened and the number it happened to, and the rest is on our side. It is also why a vaguer report is harder rather than impossible. “Sometime last Tuesday afternoon” is workable when combined with the number that was called; “a few weeks ago” usually is not. Call records are retained for up to twelve months in the ordinary course, so a report about something older may have nothing left to match against. ## Bottom line Email support@telvio.app with the subject “Abuse report”, the date, the time, your time zone and the number that was called. No account, no proof and no recording is needed. A substantiated report suspends the account that placed the call and freezes its credit. We acknowledge within 24 hours and usually cannot share the outcome in detail, because the person reported has their own privacy interest. Report it to your national regulator as well. Regulators act on patterns, and patterns are built out of individual reports. If money has moved, call your bank first — the first hours are when recovery is possible. ## Frequently asked questions How do I report an abusive call from a Telvio number? Email support@telvio.app with the subject line Abuse report and include the date, the time, your time zone and the number that was called. That is enough to identify the specific call and the account that placed it. You do not need to be a Telvio user. Do I need proof or a recording to report a call? No. A date, a time and a time zone are enough, because every call is tied to a timestamp and a funded balance. A recording, a screenshot and account details are all unnecessary. What happens to an account that is reported? Where a report is substantiated, the account is suspended and its remaining credit frozen. Where a pattern of calls is found, the suspension covers everything associated with that installation. The acceptable use policy provides for this in terms. Will you tell me what happened to the person who called me? Generally not in detail. Confirming that a specific individual was suspended is a disclosure about them, and they retain a privacy interest even after a report. A lawful request from a competent authority is handled through a different route. Did Telvio send me a text message? No. Telvio has no SMS capability in either direction, so a message displaying our number was not sent by us or through our carrier. Report it to your mobile operator, which usually publishes a short code for forwarding suspicious messages. Someone called claiming to be from Telvio. Was it real? No. The company places no calls of its own — no sales, no billing, no support callbacks and no security warnings. All contact with users is by email from an address on telvio.app. Only users of the app place calls. What if I do not know the exact time of the call? An approximate window plus the number that was called is usually enough, because the two together narrow it to one call. Records are kept for up to twelve months, so a report about something older may have nothing left to match against. Do I need an account to report a call? No. Most people who report a call have never installed the app and have no relationship with the service. A date, a time, a time zone and the number that was called is the whole requirement. ## Related documents - [Telvio cannot call emergency services](https://telvio.app/legal/emergency-calls/) - [What Telvio may not be used for](https://telvio.app/legal/acceptable-use/) - [Cookies on this website](https://telvio.app/legal/cookies/) - [Law enforcement requests](https://telvio.app/legal/law-enforcement/) --- HTML version: https://telvio.app/legal/report-a-call/ Structured data for this site: https://telvio.app/api/v1/openapi.json · https://telvio.app/llms.txt Free to quote and reuse with a link back to the source URL above (CC BY 4.0).